Convention & Fan Meet FAQ
CONVENTION & FAN MEET FAQ
Conventions are public events which usually take place on two days. A Fan Meet, in the other hand, can last one or two days.
Those events are centered around a theme: a tv show, a movie, a saga…
The attendees will get to meet their favorite stars, attend Q&A panels, have access to autograph sessions and even be photographed with their favorite actor or actress by a professional photographer. They will also have access to the hall where there will be artists, creators, and authors, always in relation to the theme. Know that there are less guests during a fanmeet than during a convention.
PREparE YOUR VISIT
To participate, you must have purchased your Pass in advance from our online ticketing service. In rare cases, when your means of payment is not available on the ticketing service, we accept payment by bank transfer. Requests should be sent to contact@people-conv.com.
If the event is not sold out, it is possible to buy an Access Pass directly on site (while stocks last).
Please note that Passes cannot be exchanged, modified or refunded, except in the event of cancellation of the event on our part. We remind you that reselling your Pass is illegal, and we reserve the right to cancel the Pass concerned in the event of a problem.
Before the event, you must PRINT all your proofs of purchase. This is imperative in order to obtain your definitive Pass.
We announce guests gradually, as soon as we receive signed contracts. We cannot reveal the names of actors or actresses with whom we are in contact prior to the signing of these contracts, for reasons of confidentiality. To keep up with the announcements, follow us on Facebook, X and Instagram!
There are different types of pass, depending on the type of event. Their price is not fixed and varies according to the convention/fan meets and the costs involved. Having a pass is compulsory in order to access the event, as the pass is what includes entry to the event.
We generally propose different types of pass with varying degrees of advantages, such as priority access to extras, the opportunity to sit in the front rows of the panel room, etc. Some passes allow access to the panels (question and answer sessions with the guests) and the various activities, while others do not. Make sure you always read the pass description available on the event page.
Depending on the event, some passes may include extras. This is not always the case, so we refer you once again to the pass description on the event page to find out more.
INCLUDED GUEST
Included guests are actors whose extras (only photos and autographs) are included in the Intermediary and the Superior Passes. You can find the passes’ description on the events’ website pages. These extras are also available for purchase.
EXTRA GUEST
Extra guests are additional guests who are not included in any passes but their extras are available for purchase.
BONUS GUEST
Bonus guests are totally unexpected guests and may or may not be connected to the theme of the event ; the opportunity for you to meet them being too good to pass. For that reason, they are not included in any passes.
NB: These conditions only concern conventions. For the fanmeets, no guest is included in the passes.
To buy an extra, you must have bought a pass first. The different types of extras that may be available on the ticketing are:
- Autographs
- Photo’op
- Meet & Greet
- The Private Session
- Selfies
- The Aperitif
- The Themed Party
- The Karaoke
- The Concert
Other special extras can be added, depending on the event. To know more about it, you can visit our free tour. Taking pictures and videos is strictly forbidden during these extras (except for photos during the private session) under penalty of being banned.
Your purchases’ receipts MUST BE PRINTED and the QR codes must be perfectly readable.
When the guest-list is closed, we send an e-mail to all participants who have purchased this type of pass, asking them to make their choice. E-mails are sent in order of purchase and we have a quota of photos reserved for this type of pass for each guest. Also, if your purchase date is late, some guests may not be available because the quota has been reached. Guest extras and guest bonuses are not available for this type of pass.
Once you have sent your choice by email, you will not receive a confirmation email; your choice is validated directly.
Unfortunately, this can happen because the actor or the actress can have a last minute professional duty. It is totally beyond our control. Therefore, the passes cannot be refunded but we will do everything we can to replace the guest with another of the same importance.
Yes you can, as long as you write the correct names and first names of the participants when buying the passes. Every single participant must have their name on their pass. Therefore, you cannot give your pass to someone else if you cannot attend the event.
The ticketing closes at the end of the event.
It can be done. When you buy your pass, it’s up to you to choose your seat on the seating plan. All you have to do is choose your seats so that you are seated together. Please note that it is not possible to be seated together if you do not have the same type of pass.
Please note that it will no longer be possible to change your seating position once you have purchased your pass.
Of course! However, you must fill in a parental permission form that you’ll be handing out to us at registration, along with a copy of your parent’s ID. Only a parent or legal guardian is allowed to sign the form. Children under 12 must be accompanied by an adult during the event.
Caution! We only accept the official People Convention parental permission form, which you can find here.
Admission is free for children aged 3 to 5, provided they sit on their parent’s lap. Admission is charged for children aged 6 and over.
For more information, email us at contact@people-conv.com.
NB : We do not offer special rates for parents who only wish to accompany their children.
We are committed to make sure every attendee gets to experience our events to the fullest. To ensure you have the best time with us, send us an e-mail shortly after you’ve bought your pass to tell us about your needs (contact@people-conv.com). We will accommodate you with a special seating in the main room as well as fast access to all extras (photo’ops, autographs…) to avoid queuing.
A staff member will also be there to assist you if need be.
The schedule will be sent to you a few days before the event on social media, by email and on the event page.
It will also be given to you when you arrive on the big day! Throughout the event, the schedule of activities will be displayed on the screens in the panel room and on the X @PEOPLECONLIVE account to keep you informed in real time.
Of course! You can contact us at contact@people-conv.com to tell us everything about what you do. Please be aware that as space is limited, we will have to make a selection amongst applicants.
On the day of the event
To find out where one of our events is taking place, please visit the event description page on our website. If the location is not indicated on the event description page, it will be announced as soon as possible.
The availability of a cloakroom service depends on the venue. You will be informed of this in the practical information that you will receive by email a few days before the event. However, we recommend that you don’t come too heavily laden. You can of course leave your coat on your seat, but we cannot be held responsible for any loss or theft of personal belongings.
In addition, as part of the vigipirate plan, most of the venues where our events take place do not allow participants to bring suitcases. We therefore invite you, wherever possible, to store your luggage in a luggage storage service, in your hotel room or in your vehicle for the duration of the event.
We organise check-in on the day of the event. There will also be a desk in the extra shop throughout the event for people arriving late.
To collect your entry pass, you will need to have printed your eTicket sent by our ticketing service BilletWeb. We ask that all your tickets are printed to make it easier to read the QR Code. Once the scan is complete, we will give you a wristband in exchange, which you must not lose. No duplicates will be issued and you will be expelled from the event if you lose it. If your pass includes a numbered seat, this will be indicated directly on the wristband. Our staff will help you find your seat in the Grand Hall.
Please note: You can’t pick up someone else’s pass. Passes are nominative!
For extras, keep your PRINTED proof of purchase safe until you reach the entrance to the room dedicated to the corresponding extra (photo studio, meeting room, autograph room, etc.). A member of our staff will scan your ticket, then you can enter the room to perform your extra.
Please note: People Convention cannot be held responsible if your proof of purchase does not pass the scanner. Beware of fraud, resale and duplication are strictly forbidden!
Unfortunately, your receipts are your own responsibility. We cannot be held responsible for any loss or theft be it before or on the day of the event. Therefore, we won’t be able to replace your stolen extra.
Wherever possible, we ensure that your photo is printed directly after the shoot. In fact, if the location and circumstances allow, we work with a service provider who allows instant printing, so you don’t have to wait for your precious souvenir.
When instant printing is not possible, the photos are printed progressively over the course of the day and made available to you some time after the photo was taken. The pick-up location will be specified at the event venue. We guarantee that the photos will be printed before the end of the event. We cannot be held responsible if you are unable to collect your photo due to early departure.
Did you know? You can also receive your photos in high-definition JPEG format directly by e-mail! We work on a one-off basis, whether you have 1 or several photos. Simply fill in the “digital photo” form given to you at the start of the event and then go to the extras shop to submit it and pay. The photos will then be sent to you within a month of the event. Please note that delivery times may be a little longer when we have several events in a row, but we do our best to send them to you as quickly as possible.
We always try to negotiate a special menu or a snack stand with the venue. Food trucks are available at some events to provide you with a meal. What’s more, the venues we pick are also usually surrounded by numerous fast food restaurants. For more information on a specific event, we invite you to follow us on social media and join the corresponding Facebook group. An email with all the practical information (food service, etc.) will be sent to you a few days before the event.
Unless we say otherwise for a specific event, you can of course give presents to your favourite talent. However, you can only do so during the autograph session. You therefore need to have an autograph ticket for the actor you wish to give a gift to.
You’ve read both our Free Tour page and FAQ and you still have questions? Don’t hesitate to join one of the official Facebook groups to talk with other fans, or to contact us via email!